+1 (877) 767 4678
+44 736 158 8774
Support Options
Every business has different requirements, so we offer three support levels designed to match your needs and grow with your business.
Choose Your Support Level
From basic guidance to fully managed services, we have the right support option for your needs
Basic Support
Self-Managed Excellence (VPS & Dedicated Server)
Our basic support covers general queries and questions. It applies to issues that do not require a technician to access your server via RDP or SSH. Below are a few examples of what's included in basic support
- Server reboots & restarts
- Basic configuration changes
- Password & access management
- IP address additions
- RAM/Disk changes
- Free ICMP ping monitoring for a dedicated server
- IPMI/KVM remote access when it is not given to the client.
- General "How-to" guidance
Fully Managed
Complete Peace of Mind
Let our experts handle everything while you focus on growing your business. Complete server management with proactive monitoring and optimization.
Server/Service Monitoring
- 24x7 proactive monitoring of all critical server components (FTP, mail, database & web services checked every 5 minutes).
- Zabbix agent is installed on each managed server for enterprise-class monitoring.
- Tracks CPU load, RAM usage, disk space, read/write throughput, number of processes, network traffic, and availability of network services.
- Zabbix sends proactive alerts for high resource usage or service downtime.
- Immediate technician intervention ensures issues are often fixed before clients even notice.
- Additional monitoring (specific websites or URLs) available upon request.
OS & Control Panel Management
- Complete OS and control panel management, including updates, patches, kernel upgrades, and optimization.
- OS updates and security patches are installed twice a year (with prior notification and client confirmation).
- Support for cPanel/WHM, Plesk, WebsitePanel, and SmarterMail.
- Clients may request fresh OS reinstallations (frequent reinstallations billed at $30 each).
- Fully managed service excludes deprecated or end-of-life (EOL) software or operating systems (only limited support provided).
Best Efforts in Installing Third-Party Tools
- Support for installation and configuration of third-party applications, frameworks, and tools.
- Popular apps covered: WordPress, Joomla, Drupal, custom PHP apps, Node.js apps, and Python frameworks.
Fast Response Time & 24x7 Support
- Most tickets are answered within 15 minutes, and most issues are resolved within 6 hours by our technicians.
- Under the fully managed contract, we provide 2 hours of free admin work every month.
- Unlike many providers that strictly cap admin hours, we do not enforce a hard limit; support is available anytime for any reason.
Free Control Panels Support
- Covers free/community-developed control panels such as WebsitePanel, DirectAdmin, and other
- Updates (bug fixes, patches, new versions, and new features) are not guaranteed to be regular or steady since they are community-driven.
- Framework or web server versions may sometimes become incompatible with the control panel after applying security patches or updates.
- AccuWebHosting provides support only for updates released on the official control panel website.
- Any fixes requiring manual changes to the control panel's coding structure are not supported (community support is available instead).
- AccuWebHosting is not responsible for corruption, breach, or loss of data due to control panel updates or fixes.
- Clients are strongly advised to back up all important files before updates or requesting AccuWebHosting to apply updates.
- In some cases, a complete operating system rebuild may be required - this incurs a one-time rebuild fee.
- By default, VPS/Dedicated servers may or may not install updates automatically. Clients must regularly check and apply available updates.
- It is strongly recommended to install technical or security updates as soon as they are available on the official control panel website.
- Requesting to reinstall a free control panel will also incur a one-time rebuild fee.
- Always secure a full VPS backup before reinstallation, since the rebuild process erases all VPS data.
24/7 Hardware Monitoring
- Servers are deployed on high-quality Intel machines with multi-core, multi-CPU architecture.
- RAID 10 setup provided with 8x, 12x, or 24x SSD configuration for reliability and performance in our VPS Hosting and Shared Hosting.
- 24/7 monitoring of all physical hardware components.
- Immediate replacement and management of faulty hardware to ensure uninterrupted service.
Per Incident Support
Advanced technical support for complex server administration tasks requiring direct server access. Advanced support is billed on a per-incident basis. An ongoing monthly support contract can be purchased at a discounted rate.
- Local firewall configurations
- Script troubleshooting
- Database issues
- Performance troubleshooting
- Advanced IIS/Apache configs
- Software upgrades
- Security/PCI hardening
- Quick installs do not cover third-party software installs
Get Support Now
Multiple ways to reach our expert support team
What our Clients Say
4.5 out of 5 based on 223 reviews (TrustPilot)
Smooth & Hassle-Free Migration to AccuWeb Hosting
We recently migrated our website HostTests.com from Hostinger to AccuWeb Hosting, and the entire experience has been smooth and hassle-free. The migration process was handled efficiently without any downtime or complications. A big thanks to the technical team for their prompt support and seamless execution throughout the transition. Highly satisfied with the service so far!
Really exceptional customer service
Really exceptional customer service. They responded very quickly (usually same day) and were very thorough to investigate my issue and find a resolution.
Very reliable company
We are clients for more than 20 years. Very reliable company with ultimate service
best vps server,best support ever
i write another review for them! their support is impecabile! i was having issues with my VPS and they solved very quick! now is working like a charm! i want to thank mr Stanley for his profesionalism !
The support representative alone is…
The support representative alone is reason enough for me to leave this postive review. Accu Web Hosting is a great service. You can't go wrong with them. The best and quickest support.
Great platform and amazing service
I have been using Accuweb for over 15 years. The hosting platform is user friendly and I have hosted multiple web sites at Accuweb. Their customer service is great and they provide support in a timely manner
Fantastic hosting that exceeds our needs!
We use WordPress hosting from AccuWebHosting for our Cub Scout Pack website. We have had no issues with hosting features or availability and are extremely pleased with the service overall. We have yet to encounter any down time and AccuWebHosting is responsive to questions. To be honest, the hosting offering is more that we need at this time, but it's great that we have room to grow when it comes to resources and website/script options. Everybody involved with the Pack website has been very happy with the service and users have reported to issues or concerns. I highly recommend AccuWebHosting for your WordPress needs!
